1. Introduction
Repliqo AI is a SaaS platform for LinkedIn conversation management and AI-assisted replies. We respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, how we store and protect it, and what choices you have.
By creating an account or using the platform, you agree to the practices described in this policy. If you do not agree, please do not use the service.
2. Information We Collect
We collect the following categories of information to provide and operate the service:
- Account information: your name, email address, and login credentials
- Workspace information: workspace names, invited member details, and member roles
- Connected account information: LinkedIn account metadata, connection status, profile metadata, and message-related data required to provide the service
- Conversation data: messages and conversation history synced or processed through the platform to provide inbox management and AI reply features
- AI configuration: system prompts, AI settings, persona settings, guardrails, tone preferences, and other configuration choices you make
- AI training data: previous conversations analyzed to build a personalized AI communication profile, only when you enable this feature
- Knowledge base data: uploaded files, URLs, documents, and business information you provide to train your assistant
- Calendar data: availability settings, calendar configuration, and meeting data, if you enable calendar features
- Usage and analytics data: reply counts, account activity, feature usage, and system logs
- Billing data: plan type, subscription status, invoices, and payment transaction references
- Technical data: IP address, browser type, device information, session logs, and similar technologies used to operate and secure the platform
3. How We Use Information
We use the information we collect to:
- Provide and operate the platform and its features
- Connect and sync your LinkedIn accounts
- Generate and assist with AI replies on your behalf
- Build your AI communication profile based on your writing style and preferences
- Provide workspace management, analytics, and team collaboration features
- Process your subscription and billing
- Send service-related emails, invoices, and support responses
- Improve platform reliability, performance, and security
- Prevent abuse, fraud, spam, and unauthorized activity
- Comply with applicable legal obligations
4. AI Training and Personalization
When you enable AI training, Repliqo AI may analyze your previous LinkedIn conversations to build a private AI communication profile for your workspace. This process studies your writing style, tone, and conversation patterns so that AI replies sound like you.
This analysis is used only to personalize your own AI assistant within your own workspace. Your conversations are not sold to any third party. Your conversations are not used to train public or shared AI models.
5. Third-Party Providers
We rely on trusted third-party service providers to operate parts of the platform. These providers include, but are not limited to:
- Hosting and cloud infrastructure providers
- Database and storage providers
- Authentication providers
- AI model providers
- LinkedIn integration and messaging providers
- Calendar integration providers
- Email delivery providers
- Analytics providers
- Payment processing providers
These providers only receive the information necessary to perform their services. We do not sell your personal data to third parties.
6. Payment Processing
Repliqo AI does not directly store full payment card numbers or sensitive financial credentials. Payment information is processed securely and billing-related data is handled in accordance with applicable data protection standards.
7. Data Sharing
We share your information only in the following circumstances:
- With service providers and subprocessors who help us operate the platform, as described in this policy
- As required by applicable law, regulation, legal process, or government request
- To protect the rights, property, or security of Repliqo AI, our users, or others
- In connection with a business transaction such as a merger, acquisition, or sale of assets, in which case affected users will be notified
8. Data Retention
We retain your data for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and maintain accurate records. When data is no longer needed for these purposes, we delete or anonymize it.
9. Data Deletion
You may request deletion of your account and associated data at any time by contacting us at info@repliqoai.com. We will process deletion requests within a reasonable timeframe. Some data may be retained for a period of time if required by law or needed for fraud prevention, security, or accounting purposes.
10. Security
We use reasonable technical and administrative safeguards to protect your data, including access controls, encrypted connections, and system monitoring. No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using recognized industry practices.
11. International Data Processing
Depending on our infrastructure and service providers, your data may be processed or stored in countries other than your own. We take reasonable steps to ensure your data is handled consistently with this policy wherever it is processed.
12. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account and personal data
- Object to or request restriction of certain processing activities, where applicable under your local law
- Contact us with any privacy-related question or request
To exercise any of these rights, please contact us at info@repliqoai.com.
13. Children
Repliqo AI is not intended for children under the age of 13 or for users below the age required to use business SaaS services in their jurisdiction. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will take reasonable steps to notify you, such as by sending an email or displaying a notice in the platform. Continued use of the service after changes take effect means you accept the updated policy.
15. Contact
For privacy requests or questions about this policy, please contact us at info@repliqoai.com.